Delivery & Return
"We make sure to send your stuff quickly, usually in 3 to 7 days. Fast and reliable delivery is our promise to you!"
Delivery Options Overview
Shipping Details:
Shipping Method: Most of our products come with free home delivery.
Delivery Time: Our standard delivery time is usually between 3 to 7 days.
Our team makes every effort to ensure the best possible experience for you. If you need any further information, please feel free to contact our support team.
Free Shipping for Small Stuff:
We offer free shipping for small items at LuckyStaar. It means you don't have to pay extra for delivery when you buy small things. Enjoy easy and cost-free shopping for our smaller products. If you have any questions, just ask our support team. Happy shopping!
Large items
Shipping for Big Stuff:
We usually give free shipping for big things at LuckyStaar, making it easy for you. But sometimes, there might be a small charge for shipping large items. Don't worry, most of the time it's free. If you have any questions, just ask our support team. Happy shopping!
Exchange or Return of Goods
Returning Items from LuckyStaar: If you bought something from LuckyStaar and it's being sent to the USA, you can return it within 45 days after it leaves the warehouse. Need help or have questions? Just ask our support team!
Delivery Confirmation: We won't handle refunds or resend requests if the tracking information shows that the order has been delivered. Non-Delivery Certification: If your package doesn't reach you, you must obtain a non-delivery certification from the local post office with an official seal. Tracking Information Alerts: If the tracking information displays an alert, the possible reasons include: a) Incorrect/insufficient address. b) No such number. c) Unknown recipient. d) Refused. e) Failure to pick up in time. f) No safe delivery location. For any queries or assistance, feel free to contact our support team. Your satisfaction is our priority.
FAQs
LuckyStaar's Product Quality and Solutions:
LuckyStaar's Product Quality and Solutions:
At LuckyStaar, we make sure our products meet high standards. If something goes wrong, here's how we handle it:
a. Wrong Products:
If you get the wrong thing, no worries! We'll either give you your money back or send you the right one.
b. Wrong Color or Size (doesn't affect use):
If the color or size is off but it doesn't mess up how it works, we can refund you or send a new one. Just show us a screenshot of your complaint with the name, details, and date.
c. Missing Parts (some affect use, some don't):
If a small part is missing and it's not a big deal, we'll either give you some money back or send the missing piece. If it's a part that really matters, we'll send a whole new product.
d. Accessories:
Missing some extra bits? No problem! We'll quickly send you the accessories.
Orders Cancellation.
LuckyStaar's Order Changes and Cancellation Policy: Changing your mind? No worries! Here's how we handle it: a. Regular Orders: You can cancel your order and get your money back before we start packing it. b. Customized POD Orders: Once you've paid for personalized POD orders, sorry, we can't cancel them. They're specially made just for you. c. Special Preorder Inventory: Orders for special preorder stuff can't be canceled after payment. Those are exclusive items just for you. d. Video and Photo Orders: Sorry, no cancellations for video and photo orders after payment. We've already started planning and preparing for you. Questions or need help? Contact our support team. We're here for you!
